I bought a "stand alone" all-in-one PrintScanFax unit from Dell. I have a Dell computer, figured I would have no problems. The computer problem and solution is a different long drawn out story. Yes, there was a terrible problem with the computer which was straightened out.
The Dell All-in-One A960 is what this story is about.
I bought the A960 and the three year warranty.
After about six months, the printer would quit in the middle of a print job. I would have to restart the whole computer to get the print job to clear. The problem became worse with time. I might get six or seven pages to print before it quit. If there were backed up jobs waiting, they would be lost.
Next thing I knew the fax began acting up. I would have everyhting ready to fax, the modem would dial out, then nothing.
When contacting Dell Tech, I could not understand a word they were saying. I may be southern but I am not deaf. I asked them to speak slowly hoping that would help. No!
After calling four or five different times, talking with different people, I finally got one that spoke English.
The first thing they want to do is "trouble shoot". Why trouble shoot the computer on an all-in-one that doesn't need a computer to operate?
After I finally got mad enough to strangle someone, I decided that email would be the way to go. I emailed tech. They said they were going to send out a new unit. Within a few days, the USED unit arrived. Not only was it scratched up, but looked like it had seen it's better days.
I called Customer Disservice. After arguing that I had paid over $340.00 for this thing, I have no intention of accepting something that looked older than the HP that I had used foe 8 years without any problems.
I was told that I needed to try to work with Dell. Ok, I agreed that they could send me a different unit. This one was to look and perform as the one I had bought before the problems began. The unit came, I immediately had the same problem with it. Not only was the thing not refurbished as promised, but it had more problems than the original one that would not work most of the time.
I emailed again. I was informed that they would send a different one. Tell me, I said, "Why do you insist one sending me units that you do not carry any more? Why do you continue to send me units that someone else already had problems with?"
The answer: "Look, if you want a different one, we will send it, you cannot upgrade, it is irrelevant that we no longer sale that unit, you are stuck with it."
So, I have been using my little Canon that I have bought for a back-up, thank goodness. I have to go pay to fax my 18 pages to the FBI. I tell Dell this, do they care? * no.
They offered to let me send the unit back. I would get reimbursed for the unit after depreciation, lose the money for the 3 year warranty and be really unhappy.
No, I guess that I'll quit paying for the unit that does not work and let them sue me for it!
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