I ordered the "free" book and CD from an E-mail ad solicitation. I only had to pay the s&h, $3.95.
I was never told that they would bill my credit card for $99.90 in 30 days if they weren't returned.
I called their 877 number to attempt to return them and as soon as I said I wanted to schedule a return, I was put on endless hold.
I called again and was again put on hold for several minutes. Then I was offered a 25% discount to $74.90 if I'd keep the unsolicited CDs. I refused. It took nearly 20 minutes to get a return authorization number and the address where to send the package after which they offered all 8 CDs to me for a one-time charge of $14.90. Since they "suggested that I return the entire package back to them, in resaleable condition, I might consider a "crush proof conatiner", paying the postage, insurance, and delivery confirmation. That would come close to $14.90, so I agreed.
They sent me the following confirmation E-mail:
"According to your conversation with our customer service agent you were billed by us a small shipping charge for the shipping of your free book and CD as well as $99.90 for the entire "Berman Differential Software Collection" (TM). As the result of that conversation we have mutually agreed you will keep the entire "Berman Differential Software Collection" (TM) and we will issue you a credit of $85 today. Depending on the billing cycle of your bank you should see the credit
on one of your next two billing statements. You will receive no further charges or credits for this offer."
My concern is that "I" would do something incorrect in returning the Cd's to them and they would not honor their agreement of crediting me the $85 within the next TWO billing statements. Bottom line, they have had use of my $99.90 for three months.
This is a great SCAM! I'm out $18.95, if I see the $85 credit.
I wish I had thought of this scam sooner. What a great way to make $14.90 per person. Do the math.
If you want my CD's, I'll sell them to you for $12.00, plus s&h.
No refunds!
Having seen how these folks do business I would NEVER want to be associated with them in any way!!!
If you are tempted to order Berman's "free" book and CD my advise is DON'T!
David
Boston, Massachusetts
U.S.A.
0 comments