Website offered to send a free book and CD for $3.95 shipping, for which payment was required via credit card. Package arrived containing an additional 4-CD set that I did not order. Luckily, I read the insert which gave me 30 days to return it or $99.90 would be billed to my credit card.
I called the toll-free number immediately for a return authorization number and was told that the CDs must be returned in a crush-proof envelope with $100 insurance coverage. I was also told that I had only four days from the date of my call for the package to get there or my credit card would be charged. (What happened to the 30-day consideration period?)
Here's what REALLY makes me angry: It took 10 minutes on the phone with customer service, 20 minutes in line at the post office, plus $6.65 on postage and Insured Mail Receipt. All this just to mail back some stupid CDs that I never ordered in the first place!
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