Where do I start? I originally ordered the neon sign 2 months ago. I was told I would get an invoice that DAY. A week later I still hadn't gotten the invoice. I called in asking why I hadn't received it. I was told again I would get it that day. Still no invoice. I called and talked to Tim O'Day, the owner. He finally sent me the invoice along with a virus that I can't get rid of. The sign came a week later than promised. It was supposed to flash but when turned to flash mode many of the letters stayed lit which made it look hokey and cheap, not to mention dangerous. Black spots began to appear on the neon. Tim told me this was not "possible", that it was probably an "illusion". I sent him the pictures of the sign CLEARLY showing letters still lit up along with black marks.
Tim then stated that it was a problem with the transformers. My question was this: WHY did the factory not even check the sign before sending it from California to Florida? The SALES office is in Austin, Texas, the CORPORATE office is in Boca Raton, Florida and the FACTORY is in Los Angeles, CA. Strange right? I can't tell you how many hours I have waited on the phone for Tim or Penny
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