Complaint / Review
Rain Soft Aka Discovery Marketing
Ripoff dishonest fraudulent

I purchased my system May 2. The system worked fine for the first month. Then every 2-3 weeks the timers would go out, leaving me with bad water. I would call to report the problem then it would be a problem to get someone to come repair it.

This went on for 6-7 months. On the 8th month the system broke down completely, the injection system, cycling system would not shut off, leaving our yard flooded, using electricity, and more water than normal. I would miss work in order to be home when they would finally come to repair it on several occassions. I finally called the upper management, they sent a tech out on a Saturday.

I bought this system ($10,000.00) when I led to believe that it was the elite model with no maintenance just add salt and bleach and check the timers.in the first year it was broke down 12 times.

Then we moved and Rainsoft was to send someone to move the system for us on a Friday in May. I took off from work and they never showed up. I called their hot line and was told that they didn't have it on their schedule. I rented a truck and got some ment together to help me move it.

The following Monday May 11 I called and talked with repairs lead man. A week later they finally came to hook up the system, and again put new parts in it. The next week it went down again allowing pure salt to get in my major water lines. My wife has high blood pressure and this affected her to the point that I had to rush her to the hospital. I got sick as well but not as bad.

Again another call to them. They came supposed to have fixed it. 2 days later my water turned black and salty, so I just shut it down. The next repairman was s supervisor he arrived at 8:30PM (it's dark) he doesn't even have a flash light, but decided he would have to order parts. I asked him to just take the system with him and have a new one delivered. He refused.

Now I am being sued for payment by the finance company that is a subsiderary of RainSoft.

I have filed law suits against them which has cost me $500.00 only to have Rainsoft file motions for dismissal.in fine print of the contract it states that if you enter into a law suit against them it has to done in their home county.

They are nothing but a scam and Big Rip Off.

If some one would enter a class action suit against these people I would like to be a part of it.

Please, for your own well being, don't purchase any system from this company.