To Whom It May Concern,
I started the process of "refinancing" and "lowering my interest rate" on September 21st. On October 4th I received my Borrower Assistance Form and promptly faxed the papers that day. I called Green Tree on Oct. 9th and was told by Michelle that" all forms have been received" and that I was going to be paired with a representative to help me. Per Michelle I was to call back on Oct. 22nd to speak with that representative and go through my options. I did call back today, Oct 22nd. I was not paired with a representative.
I did try to speak with Michelle but she was off today. Matthew U. (he would not tell me his last name nor would he spell it.) Per Matthew "He did not have to tell me his last name". After discussing, in length, my options. Matthew told me "he does not need to make me happy." As a represenative of green Tree, Matthew U. Was very unprofessional and unaccommodating. Matthew U. Told me "that I felt entitled." What does that mean? I am entitled to quality customer service.
I felt as if I was being punished for not being able to afford my high interest rate anymore. Matthew U.informed me that he was in the Collections Department. Which I am confused about that due to my mortgage being paid every month. When I asked to speak with an Escalation Department or someone that could help me, he told me "No." He did tell me that I would be sued by Green Tree and all of my bank accounts would be frozen. For what? I am a paying customer of Green Tree who pays my loan every month on time without the threat of foreclosure. Is that the problem?
I was then transferred to another department. I was told by Araya that my forms are not in the computer and cannot be found. Why was I told by two of Green Tree Repersentatives that they were in the computer and I had to just wait?
I am searching for email addresses to file complaints with no luck. I have tried calling numerous numbers in the Green Tree Services with no luck.
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