This message will probably go nowhere but I still have the need to at
Least voice my issue. A couple days before Black Friday my wife and I
Went to Sears to look at treadmills. Our goal was to find the treadmill
We wanted in advance before trying to decide on one while fighting the
Crowds on Black Friday. We found the one we wanted; it was the
NordicTrack T5.7 for $599.
We were told if we were to buy the treadmill right then and if the price
was to go any lower in the next 14 days we would be credited the
Difference. I asked if that would be the case for the Black Friday sale
price as well and the associate said “Yes Sir, even Black Friday
Prices.” We were convinced to purchase the treadmill right then knowing
We would still receive the better price if it did get any better. Black
Friday arrives and the price lowers to $499. I thought “great” and I
Contacted Sears and explained how I would like to be credited the$99
That I was told I would be three days prior. It was explained to me that
was not possible because any deals like that would be excluded for Black
Friday.
After learning this would I have been better off returning the original
Treadmill for a refund that day then to turn around and repurchase the
Same one for $100 cheaper 5 minutes later? If it wasn’t such a hassle I
Would have. The day I purchased the treadmill we were straight up lied
To by the sales associate. My wife and I have purchased numerous items
Over the years from sears which include some more costly items. We are
Extremely let down by this experience and hope this letter will at least
raise some concern about policy / customer service, and hopefully prevent
the loss of faithful customers.!
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