We've a Drive Community for 15 years. Handful of months before we'd an issue and named DNTWK (800 333 3474) on Saturday 8/4. They informed that they'll deliver specialist on Friday, 8/6 and you will see $99 cost. Since this past year, we'd large amount of issue in DRIVE and informed to disconnect the support. They used in Devotion department.
Because we've support more that 15 years. They provided zero cost for support phone along with a bundle (of $85/mo) to get a onetime cost of $149.88 via Geendot Moneypak. We decided take the present. They informed that upon purchasing Moneypak, phone 800 314 6974 (Disk NTWK Royalty Honor department) and have for op #7R1 or Ext 107) or they'll contact us if we not contact them before 5 PM on Monday 8/6. During week-end we obtained two email from DNTWK A) Thanking for $299.88 cost From The/D xxxxxx4451 and W) You've effectively eliminated AutoPay from DNTWK.
On Monday, 8/6 we purchased Moneypak for $149.88 and at about 4:15 we obtained phone from Robert Y of DNTWK Royalty and we offered him MoneyPak quantity to cost $149.88.
They gave us Ref # 912007 (for future research) and provide his expansion # 101.
On Wednesday, 8/8 DNTWK specialist arrived and put up plan as guaranteed by Mike F.
And we were experiencing it plan and pleased that people got good deal!
On Thursday, 8/10 AM, only for attention, we examined the standing of our consideration on pc web and observed A) Stability of $299 and W) alter of programing from $24.99 to $84.99. We named DNTWK customer support 800 333 3494 and unearthed that there are several calls like us and we're the target of Scam (per Victoria Gonjan of Government Quality Staff 303 942 8603 x 80557). We informed victoria to place us back again to our prior bundle of $24.99. She made it happen and recommend us to document a Police statement.
On Thursday, 8/10 PM, we named DNTWK Royalty (800 314 6974) and spoke with Tod McKenze (op # CR! X 101) who recommended that Victoria is incorrect and they'll contact and solve the problem and provide back the bundle of $84.99 free for 12 mos since we settled $149.88 via MoneyPak.
Ever since then we're not able to contact DNTWK Royalty (800 314 6974) since itis usually hectic!
Could somebody recommend what we are able to do to obtain our $149.88 back. Cheers
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