About 6 weeks after I moved into my house, I noticed the plumbing from the bathroom upstairs was leaking onto the ceiling of the middle level. I called American Home Shield and they sent a plumber out. The plumber said it was leaking from the shower drain. American Home Shield then said they didn't cover shower drains and refused to pay a dime to fix it. The plumber then told me how to fix it myself. He told me to cut a 1 foot square hole in the ceiling and remove the old shower drain. I cut the hole and removed the old drain.
I then realized the real reason it was leaking. The plumbing didn't match up exactly with the shower drain hole. I then called AHS again to try to get them to fix the plumbing to the drain. They called the plumber out again and he expanded the hole in the ceiling and fixed the plumbing. I was charged $52 for the fix, which took 1.5 hours and $25 worth of parts. I'm not sure how much AHS was charged if any. I then called AHS again to have them fix the now 1'x2' hole in the ceiling. They said that since I made the oringinal hole, they would not fix it. I explained to them that they refused service when I first called them to fix the plumbing, and that is why I had to make the hole myself. They agreed that it made no sense, but still refused service. So now I'm stuck with a large hole in my ceiling that I will have to pay to fix myself.
I paid $45 for the first plumber visit that AHS refused service. I then spent about 2 hours cutting a whole in the ceiling and removing the old shower drain. I spent $52 to the plumber the second time to fix the pipes. I was then left with a 1'x2' hole in my ceiling. I estimate it will take $100 to fix it.
Here's a summary of my cost.
$45 plumber for refused AHS service
$52 plumber for part and labor
2 hours of time to fix plumbing myself
left with a large hole in the ceiling, cost apporx $100 to replace.
—My cost approx $197 and 2 hour labor
I should have only paid $45 for AHS to fix this problem.
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