In November we had Bathroom Crafters remodel our master bath, we wanted the old tub removed and a corner jaquzzi tub in it's place, where there was a large closet, have a shower put in. A new ceramic tile floor, with the tile on 3 walls by tub and 3 walls floor to ceiling in the shower. March after a normal shower we discover water pouring from the kitchen ceiling, directly below the shower that Bathroom Crafters built. After several phone calls, Bathroom Crafters sent a plumber to fix the shower. He cut away a 2x2 section of my kithcen ceiling and pulled down mold soaked drywall. He stated that the drain pipe was installed on an angel and braced by some small pieces of wood, he then stated that this was completly improperly installed and that Bathroom Crafters were responsible. After several more calls to Bathroom Crafters to see when the ceiling was going to be fixed, we were told that it was not their problem and they had no intentions of fixing it. So we hired someone else to fix the hole and remove any more mold. Thye told us that since the plumber fixed the pipe, it was now too long and would press against the new ceiling. He was right. Our new ceiling is cracked just 24 hours later. I wonder with Bathroom Craftrs stating they are so confident they have a lifetime warranty on products and service, if they consider "lifetime" to be 2006 - 2009
0 comments