Here is my horror story regarding American Home Shield. I purchased my condo on June 15 and got an American Home Shield warranty as part of the deal from the seller. Within one week of living in my condo, my upstairs toilet and bathtub started leaking into my newly-remodeled kitchen. I checked the specifics of my contract with AHS and saw that plumbing was covered, so I contacted AHS and they sent someone out to examine my plumbing leaks.
The plumber determined that my pipes were leaking due to a bad remodeling job. He said that there was inadequate support for my bathroom floor and that floor joists that support my floor were cut away to accommodate the drain for my washing machine upstairs when it was installed prior to my purchasing the condo. As a result, my bathroom floor had sagged causing my pipes to crack and leak, and therefore my repairs were not covered by AHS. He called AHS then and there and reported this to them over the phone, and the AHS rep on the phone told me that my request for repairs was denied. I was not supplied with a written report stating any of this, nor was I supplied a receipt for my service fee which the plumber gladly accepted.
Subsequent to this, I hired my own plumber to investigate all of this. He told me that the first plumber was completely wrong in his assessment as to why my pipes were leaking and he said that the cause of my plumbing problems was due to normal wear and tear and the age of my pipes - 51 years old. He also told me that he used to work for AHS and that they will do everything they can to deny claims and get out of paying for any repairs. This is the reason that he quit working with them. I am facing having to pay nearly $1,800 for plumbing repairs after only living in my condo for one month, in addition to paying to repair the damage to my wall, ceiling, and cabinets.
I contacted my real estate agent, and he is contacting the local rep for AHS to convey this information to her. For anyone who is reading this contact your real estate agent or find out on your own who the local Account Executive is for AHS in your area. Most real estate agencies deal with reps from home warranty companies and can provide you with the name of your local AHS rep. The reps work with real estate agencies and come by local real estate office to drop of brochures for their companies' services. This might be one way to circumvent the Customer Service run-around that you get when you call AHS. Long story short American Home Shield is a fraudulent company that must be stopped!
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