This company has provided horrid service from day one. Now they have stopped providing us the service we pay for completely! It has been over a month since we first called regarding our broken air conditioner. The same one they have " fixed " several times in the past but it never worked for long.
We have placed call after call to these people because we are in the middle of a hot summer. It has been hovering around 104 inside my house. My 5 year old daughter passed out from the heat, my entire family had to be treated for dehydration. Even after a month and telling them about my daughter they still were rude to me and had the same story. This is what they call service: " Well there is nothing we can do to help you because the company we sent out to you never filed a report".
This has been the excuse with 3 different repair men (funny how they all forget to fill out reports) from 3 different companies. We hired our own repair man who told us this is all a matter of money. The system along with our furnace are old and need to be replaced. This would cost them too much money so they either stall us or do a "band-aid" repair. We never figure out is not fixed until a really hot day comes and it breaks again. Just to be sure we hired a second A. C guy to make sure and he said the same thing!
These people do not care about their customers or if they hurt a little child. They rip you off and treat you like scum while doing it. They were so nice when they wanted to sign us up... I cannot describe the frustration this company has caused us. Go to another company if you want to get what you pay for. This one will not provide!
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