The following complaint was submitted on 7/23 5:46: 46 PM:
Customer information:
Mr. Robert *
*
Spanish Fort, AL United States 36527
*.com
Daytime Phone *
Evening Phone *
Fax*
Company or organization information:
Furniture USA
110 Westwood Village Drive
Clemmons, NC United States 27012
(336) 712-4644
furnitureusa.com
Complaint information:
Complaint #: 1579655
Complaint Type: General Complaint (not a car maker)
Date Received: 7/23
Primary Complaint Classification: Selling Practices
Secondary Complaint Classification: Delivery Issues
Complaint:
My investigation shows that you should have a great number of cases like mine on file concerning FURNITURE-USA, Clemmons, NC. On 4/02. I purchased AICO Paradisio furniture from F-USA through the Internet with a downpayment via AMEX, with a promised delivery of 8 to 12 weeks. Started expediting at 8 weeks, with no response, repetitive email expediting efforts, no response except to tell me to contact another company representative. Through my investigations from California to N.C., I have now found a big trail of problems. Now I find out F-USA has never ordered my furniture after 16 weeks. F-usa is c.D.D. With several furniture manufacturers. F-USA has in the past requested more money to push up delivery with other customers. F-USA reported to me today, 7/23, that they have had so many truckloads since April of AICO furniture to order that they could not get my order placed.
I have contacted AMEX to dispute payment to get our money back. Sent demand letters to F-USA to credit my AMEX account. Finding more and more horror stories concerning other customers that they have been treated the same. Finding this BBB report on F-USA confirms my problem. I have multiple hard copy records in file, in case BBB needs them.By finding a legitimate Internet dealer for AICO furniture, delivery is 4 weeks.
Please see what you can do to stop this.
I need to know the name of other Associations to report this type of Internet/Interstate action. Would you please forward such names to me, please?
Desired Settlement: Other (requires explanation)
Settlement Explanation:
1) I want my AMEX account credited for $1273 and $77, immediately.
2) I want a State of N.C. Attorney general investigation for possible Internet/Interstate fraud on the part of FurnitureUSA.
3) I need direction from you as to how to help stop FurnitureUSA from hurting other innocent people.
Customer Service Rep: Mr. Robert L. Emmertson
Product or Service: Furniture
Model Number: AICO Paradisio dining room
Account Number:
Order Number: 0002764
Salesperson: Mrs. Marsha Fulp
Payment Made: Partial Payment Made
Purchase Price: 4363
Disputed Amount: 1273
Payment Method: Credit Card
Purchase Date: 4/2
Problem Date: 6/15
Complaint Dates: 6/15,6/28,7/7
The bureau that will handle your complaint is:
The BBB of NW North Carolina
500 W. 5th St., Ste. 202
Winston Salem, NC 27101 -2728
Phone: (336) 725-8348
Fax: (336) 777-3727
Email: [email protected]
WWW:http://www.nwnc. BBB.org
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