Unfortunately, I placed my order with FurnitureUSA.com on 7/23/04. The web-site looked legit and I did speak with a sales rep. Named Marsha Fulp. Guess others have spoke to her as well. She seemd pretty nice.
I was told that they would need a 25% deposit on some Broyhill Tables that I ordered. Total cost would be $516.00. So, I authorized the charge for $129.00 on 7/23/04. I was told that I would get some paperwork in the mail and that I would have to sign something and return it.
The paperwork showed up on 8/2/04. It included a receipt showing that the entire $516.00 had been charged. The paperwork also had a credit card authorization form, an order confirmation form, a printout of the tables from the Broyhill caatalog and the original quote.
I wrote to customer service asking if I needed to sign both the order confirmation form and the CC authorization form as both needed signatures. But, since the CC authorization form had my CC info blatantly displayed, I did not want to fax this back. This first contact to customer service was on 8/2/04. I then tried to write to Marsha Fulp, with whom I coresponded via email and phone prior to this with no problem. Her email came back to me as undeliverable. Here is the exact output:
Hi. This is the qmail-send program at u15156468. Onlinehome-server.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
:
This address no longer accepts mail.
& Below this line is a copy of the message.
Return-Path:
Received: (qmail 18909 invoked from network); 4 Aug 15:33: 53 -0000
Received: from sccimhc92.Asp. Att.net (63.240.76.166)
by furnitureusa.com with SMTP; 4 Aug 15:33: 53 -0000
Received: from sccqwbc02 (sccqwbc02.Asp. Att.net[204.127.203.162])
by sccimhc92.Asp. Att.net (sccimhc92) with SMTP
id ; Wed, 4 Aug 15:33: 22 0000
Received: from [207.0.246.194] by sccqwbc02;
Wed, 04 Aug 15:33: 22 0000
From: [email protected]
To: marsha. [email protected]
Subject: Are you still there?
Date: Wed, 04 Aug 15:33: 22 0000
Message-Id:
X-Mailer: AT&T Message Center Version 1 (Jul 8)
X-Authenticated-Sender: bWtleXNAaW5zaWdodGJiLmNvbQ=
I am trying to reach you about my order. Seems like FurnitureUSA is having some
problems? I see many complaints against the company and customer service is
unreachable? What is going on?
Mike
To date, I have written emails, left voice mails and faxed the company. NOTHING!
I started getting suspicious when my email was returned. Too bad I came across this site AFTER I ordered stuff from them. I issued a dispute with my VISA holder and they will let me know status within 10 business days. They told me to gather all the information I have and fax it to them. I will do so gladly.
Do not order from them!!! I will be contact the BBB today as well.
Mike
Niantic, Illinois
U.S.A.
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