Genesis Floors did tile work for us. Tile was installed and within a week or two the grout started cracking. Contacted Genesis Floors who told us to call the tile installer personally.
I did not care for this as I felt the floor company should be communicating with the tile person since they installed tile for Genesis Floors. Basically we had to do our own leg work. I had asked for a contract on several occasions and never did receive one.
We were then informed by the tile installer that there must be seams in our flooring even though backerboard was put down under the tile. The cracked grout was removed and caulk was put in. There is a definite difference in the look of the floor between the grout and the caulk, especially since the caulk was put along long seams.
Genesis Floors ignored my concerns even when I didn't like the look of the caulk. Nothing further has been done to repair the tile floor and the owner of Genesis Floors will no longer communicate with me. They were paid in full and we are not satisfied customers.
We used them because they were close but we have gone back to Carpet Brokers in Glen Burnie, MD as we have used them for 3 homes now and never had a problem or complaint about them. Carpet Brokers drives to us even though we are out of their region due to the dilemmas we had with Genesis Floors and our tile work.
Dissatisfied Custome
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