Ordered furniture from their Langley Park, MD store back in Nov. 2011 & utilized their [layaway] to make my payments. Delivery/Shipping was included in the final price & I was directed to call in a week prior to my final payment to discuss delivery. Received a call the week of 1/15, to tell me that my furniture was in the warehouse and that if I wanted to, I could have my furniture delivered. When I shared that I would be paying by check, I was informed that I would have to wait 10 days for it to clear & that if I was able to come in to make a payment or call-in w / my credit card, that could speed up the process.
I called the store on 02/01, (after seeing that the check had already been processed/cleared), & spoke with Victor, (after speaking w / someone else who at first told me that my furniture could be delivered in two days and then telling me, no I had to wait), who directed me to call in the AM & speak with "Mr. Dana" to see about expediting my delivery, (as I had paid with a 'Bank' draft and not a personal check). On 2/2, spoke with "Dana", who informed me that he could not schedule delivery before the 11th, (and wasn't sure why Victor told me otherwise). He assured me that someone would call me on the 10th to give me a 4-hour delivery timeframe.
By the time I realized that no one had called me, it was after the business had already closed on 02/10, so I called this morning (02/11), at 9:00am and was told my furniture was not in the store/warehouse and so, there would be no way that I was told that my furniture would be delivered today. When I challenged the young lady, (who later told me that she was the Supervisor on call as Dana wasn't in), and told her that Dana himself had scheduled my furniture delivery, she continued to tell me that she wasn't sure why I would've been told that as there was no furniture in the warehouse/store.
When I shared that I had seen that they have a history of issues when it comes to delivery, (and other issues), and I am willing to file a lawsuit if I have to, the young lady told me to feel free, I'm still not getting my furniture today.
I'm serious about attempting to file a lawsuit, as it seems that they have no regard for their potential customers. They currently have an "F" rating with the BBB, as they fail to respond to and/or resolve complaints brought to their attention.
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