Sad that a "company" like this could even exist in these times. They will lie to you from the very start and use every form of trickery known to rob you out of your money. I was charged $800 more than my sister-in-law for the same exact machine only a couple days later. They DO NOT return phone calls, ever, and if you reach them they lie to you and tell you they'll call back but never do. They are in the business to rip people off, not to care or provide quality products or services. Do the research and you will see the reports from all the people who have been taken by them all over the internet, beware! Tell them to get lost and DO NOT BUY FROM THEM, you can find a Kirby vacuum cleaner somewhere else from an honest and legitamate company, K & G Distributing, also known as Kondos Company Inc and also Kirby of McHenry County (why three names? Another scam) is completely dishonest from start to finish, they should be put out of business. Had to file a report with the Illinois Attorney General, hoping to have it resolved with them, otherwise I will be resorting to an attorney. Tell everyone you know to "stay away" from them! Tell anyone who calls your phone and offers "a free cleaning of two rooms in your house" (a scam into thinking you are getting a carpet cleaning) "no!" amd that you will report them. Pass this on!
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