My elderly mother made first contact and arrangements. When they arrived, they said "I thought we were dealing with an elderly person" like maybe they planned all along to rip her off! Was informed I had no insurance other than little more than $1 a pound and that it would take at least 2 days to arrange for the normal replacement value insurance (alarms were going off, but I ignored them because I'd taken a precious day off from work already).
They didn't bring packing materials, and wasted time to go get them. They insisted on packing and moving all on the same day saying they'd have to charge me overtime rates for all hours over the maximum. Took alot of insisting to split the work: pack first day, move the next. They refused repeated requests that they itemize items as they packed (got the "deer in the headlights" look as if they had no clue what I was talking about), and they refused to count or even number the boxes - assuring me repeatedly that it wasn't necessary. They purposely hid 2 crystal objects in china cabinets that were "empty" (found one item in time; one irreplaceable family heirloom was destroyed).
One "packer" just dumped things in boxes - result: warped books. Asked a packer to locate the box (s) with my videos/DVDs and put it in my van (he didn't). When moving my belongings from one house to the next, they led me on a high-speed wild goose chase in the wrong direction, forcing me to run a red light to catch up to them. They thought it was immensely funny (I didn't).
One mover queried my minor daughter about whether she had panties in her dresser drawer - told her he had a panty fetish! Same person ogled me and asked if I wanted to go out with him! Several wood/antique furniture items are damaged. Foreman complained constantly about carrying heavy items and about how hard they were having to work to move my possessions (like it was so unusual for a mover to do such a thing!). Had to call their "base" and argue with both the manager and the billing person about grossly incorrect billing calculations.
Probably still was overcharged. Foreman informed me (with a twitchy corner-of-the-mouth smile) that I only had two days to report missing items. Many items are missing and unaccounted for after finally getting unpacked (took longer than 2 days, of course). All commercially made video tapes and DVDs are the most obvious missing items - somehow all "taped from TV" videos arrived safely. Foreman left "to get everyone lunch" on the first day, returned empty handed, and later insisted on charging me for the hour he was gone saying he'd make it up to me somehow! I suspect he visited a pawn shop during that hour instead of buying the food he promised everyone. When I asked where the food was, he said he didn't have any money. Bad experience all around.
0 comments