Similar to another complaint on this board, I was significantly overcharged by $800 for packing materials, namely shrink wrap. Items were wrapped that didn’t need to be, and I was charged $25 PER ITEM for shrink wrap. Wrapping the item in a blanket and taped would have been fine, but they insisted on using shrink wrap. That’s the scam they use to overcharge you. Also, I was charged the additional time it took to shrink wrap the items which added an extra two hours to the move or $260.
THEY ARE SCAMMERS. They tried to hold another customer’s furniture hostage until she paid the inflated bill. Luckily she called the San Jose police and was able to get her stuff at the price quoted. Unfortunately, the San Jose Police impounded their truck with my stuff in it since they didn’t have proper license, registration, or insurance. I had to rent a U-Haul and go get my furniture in San Jose and move it to San Francisco. To top it off, I am missing items and they won’t reimburse me for the lost items.
Don’t use Stevens Moving & Storage. They also go by Stevens Move and Advanced Moving & Storage. They will rip you off!
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