My husband signed up with a company several years ago named Icon Security. When he signed up we were aware that there would be a contract that we had to adhere to. During this contract the system NEVER worked right and we had horrible customer service. We dealt with this company for over 3 years.
Finally last year we moved to a new house and began renting the old one. I rarely visit the rental but last August I happened to be there and a representative of Icon Security happened to show up. He said he was there to inspect our equipment. I told him that I was on my way out the door he assured me this we take only a minute or two. I quickly showed him around the house and advised him that I was unhappy with the system and it had never worked. He made some notations and said that I should call the customer service line about dealing with my equipment problems. After a period of 3-5 minutes he was done. On the way out the door he asked me to sign a document to prove he was here.
I asked him repeatedly if this would renew my contract he said no just to show his boss that he had made his inspection. I advised him that we no longer live here and really did not need the service. He said he himself could not discontinue the service but if I called the customer service line they could help. I quickly signed his paperwork and he left.
Today I called Icon I finally got around to calling Icon to cancel as we are no longer out of contract. I was informed that the paper I signed in August was a new contract. I could not believe it.
When I explained to the customer service representative Josh that I repeatedly asked the man who came to my house if this renewed the contract he said that they have no control over what their reps do in the field.
I need help. I am now locked into a contract for another 39 months for a house that I no longer live in.
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