Sadly we let her in. The field agent, Jessica, came to our house selling a "special" on ICON Security systems to houses with "curb appeal". Being an avid gardner she immediately appealed to my feelings about how hard I have worked to make our house look nice. Icon Security Systems, she said "is having a special!". They installed the system on our house which turns out is a fancy noisemaker. They said we would only have to pay $50.00 for the box and smoke detectors if in turn we would put an Icon sign in our front and back yards. So, we did. OH, and we also signed a contract. Oops. The very next day, two police officers from our local town came knocking at our door, having noticed our signs. They said they were "fraud investigators" from the police dept. And that they were investigating Icon Security, Inc. Due to numerous complaints. They told us to do nothing and they would get back to us. Meanwhile, I'm very aware of the "3 day" cut off of service on the contract but I think that these investigators would know this because they informed us they were investigating on prior complaints about this company. Well, sadly again, we heard nothing. I called our local police dept. And an Officer Wellhauser (sp?) said they had turned up nothing and basically blew me off. I immediately called Icon Security and cancelled the "service". This was June 11th. The "service" was installed on May 28th. I thought they would bill me for the difference and let it go. Not so. We got a bill for in excess of $3000.00 dollars. We blew our stacks. Phone calls began starting with the local police officer who came to our house with his fellow "investigator". I told him what was going on and he said he would do nothing to help us "as the city couldn't be involved". All I asked for was a letter stating that they were investigating this company and we were told to "do nothing". As good citizens we mind the cops especially we they show up at your house. Weren't they involved the second they showed up? No good. They won't help. So... To make a long story short... Icon is calling our house with an auto responder that has slipped past my phone filters is excess of 3 -4 times a day clogging up my voice mail. We have written two letters to the attorney general and the local police chief as well as ICON. I'm versed in the rules of engagement according to the FDCPA and I know they are harrassing us but it doesn't stop and our own police haven't responded to my letter or to help and I have written to our police chief. We are fighting and using time and energy for these f*s that could be used for family, friends or nice things. We were so stupid to believe this "agent" or even that our police would protect us. We are very, very hurt and more, PISSED OFF. Basic honesty has gone down the tubes on this one. But, we fight on... Oh and as far as hope? I knew it was there when I followed the links to this website. Thanks for listening.
KimyjoPortland, Oregon
U.S.A.
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