Icon sent a representative named Jenny Haskett (Senior Account Executive) to my place of work. Her and I discussed the contract and what was to be in it. The verbal agreement was no leasing fee for the equipment and not bound by contract. When I recieved a copy of my contract it had been altered. Icon sent my contract to Lease Finance Group and they are now charging me for leasing the equipment and Icon also changed the contract to a 60 month contract, which was not what I verbally agreed to, I clearly stated that I would not be locked into a contract with them.
Icon told me that they would buy me out of my existing contract with the other reputable credit card company I was using. When I called Icon I was informed that it would take 30 days to receive my buy out check. That is not what was agreed apond. I had to call the tect service department and I asked about the check and I was informed that it would take 30 days and when I asked why I was told it is to keep clients from jumping to company to company collecting buy out checks.
I had also requested that the terminal do an automatic batch out at 6 am and that it had the tip options. Not only have I been on the phone with them but one of my other employees was on the phone with them for 2 days trying to set up the terminal as needed for my place of business. We now have those options but we cannot reprint the final receipt with the tip included for our clients, which is unacceptable. So we have to hand write in the tip and total and explain to our clients that the terminal does not reprint receipts with the tip included.
I have tried to contact Jenny Haskett and Connie Neff via e-mail and neither have replied to any of my e-mails. I have tried to contact Jenny Haskett by phone and the extention is invalid. I also contacted a customer service representative Valerie and explained all of this to her and Valerie told me that Icon was not responsible for the leasing fees. I then asked Valerie who is responsible since Icon altered the contract and she informed me that she would have to look into it. To this day I still have not received a phone call back.
I am beyond displeased with Icon and the tactics that they have used. They lied, altered my contract and now will not respond to my inquiries. Do not use or trust this company!!!
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