On July 7 I turned my written notice to Jen Schingeck a property manager for the Backyard Realty Group.in the notice I told her that even though I had 90 days to move out that I would be gone by the end of the month. She came over the next day and placed a "For Lease" sign in the front yard and instructed me that according to my lease I had to allow potential renter as well as agents access to the house while I was still in the property. Having no choice but to comply with the lease that I had signed, I allowed a parade of strangers into my still occupied home at random times of the day through out the week and into the weekend. As unsettling as it was to watch from my bedroom as I tried to nap after work, I did as I was told. While we were living in the home we were told that the carpet upstairs was brand new, therefore when we moved in we put plastic floor protector sheets on the stairs, in the hall way and in front of each doorway upstairs. This floor protector remained on the carpet the entire time that me and my family remained in the home. The weekend of July 31 I and my family moved out of the home. We had the carpet cleaned that Saturday (July 31) and therefore I had to pull up all the plastic so it could all be cleaned. After we vacated the property we attempted several times to schedule a walk through with Jennifer, but due to her scheduling conflicts she kept changing the walk through days and times. However in the mean time people as well as agents continued to enter and view the home with out us being notified. I had to return to the home 2 times in between the time we left and the time Jennifer did her walk through. The first time I returned to the home was the following weekend (August 7) to do some more cleaning. I noticed that the stove was moved and that there was debris scattered all over the kitchen which I had swept and mopped upon leaving the home the previous weekend. On August 9 Jennifer did her walk through and emailed me a list of things I'd need to do in order not to be charged. With in that list was a notation that there was a whole in the carpet. I immediately called Jennifer and emailed her and told her that we did not leave a hole in the carpet! When I finally went to the house I saw and took pictures of the hole and assumed that one of the dozens of people who were coming into the home saw the bulge in the carpet and wanted to know what was under the carpet, which was an old metal track left behind from an old sliding door. On the many occasions that Jennifer has been in the house to show it I nor Jennifer ever saw a hole, and now that we move out we were being charged for a hole that me nor my family put in the carpet. After talking to her supervisor about being charged for damages that I did not incur, I tried to explain to her that there were people coming into the house for two weeks after we left before Jennifer did the walk through. With the other damages that were done to the home after we moved out, it was not surprising that there were other damages incurred to the house. Her supervisor was completely unwilling to remove the charge after I told her about the traffic still coming through the home after we left. She informed me that "I" was still responsible for the property, even if I was not there and even if Jennifer showed the home without my knowledge. She stated that "I" should have asked Jennifer to only show the house when I was available. Which was an option that I was not made aware of at the time of me leaving the property. The property management company is attempting to charge me $75.00 to fix the carpet that I did not damage. They have no policy in place to protect the tenant or the HOME from damage made by potential renters or agents. Therefore at anytime either renter of agent can do damage to a home with no consequences, which could be very costly to the tenant. I believe that the Property management company should cover the damage done to the carpet and NOTIFY the tenant that they are responsible for any damage caused by potential renters or agents regardless of if they are present in the home or not. Notifying the tenants of this makes it a priority to the tenants to be more involved with potential renters and agents. I would not have agreed to let anyone in the house if I knew that I could eat the cost of any damage they may do.
Dont use this company! Renters or home owners!
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