Placed an order with this company on a Thursday. After waiting for about an hour for an email confirmation I called to see how long it would take to receive my purchase. I was informed it might take 3 weeks so I immediately tried to cancel. Was told I had to wait 24hrs.in the mean time they had already charged my credit card. Called back Friday to cancel and was told I would receive a refund in 3 days. Checked Wed. And there was no refund. Called NPW back and was told it would take about 3 days for it to post to my account that I should have a refund no later than Friday. Friday comes around again and still no refund. Called my credit card company to report this behavior by Monday I had a full refund.
1st mistake charging my credit card before an item shipped out NOT GOOD PRACTICE!
2nd mistake they give you a major run around trying to get anything done!
3rd mistake they lost what could have been a long time customer!
Your out!
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