I ordered a pool liner from this company on 6/12/09. We planned to have a pool party for my daughter to celebrate her 11th birthday. Today is 7/1/09 and still no pool liner. I have contacted this company 3 times and each time they tell me they have not received it from the manufacturer (The old blame game). The first time I called the rep said I should receive it by the end of last week (6/22-6/26). The second time I called they told me I should receive it by the beginning of this week (6/23-7/03). The third time I called (today) they said the have not received it from the manufacturer yet but they are getting another shipment in this week and I should receive it no later than 7/7. This leaves me a whole 3-4 days to set our pool up for the party on the 11th (IF in fact they are telling the truth THIS time). Their website does not tell you that after you order and make payment, you may have to wait a month to receive your product. I even asked to speak with a manager and guess who I got to speak with... Allison. This is the same person whom everyone gets to speak with via their web chat from their website. This company seems hokey and I will NOT ever order from them again. I will also tell EVERYONE I know to stay away from this company! Thanks to them my daughters birthday party could very possibly be ruined! Thanks National Pool Wholesalers... All I wanted was to purchase, PAY FOR, and RECEIVE a product in a timley fashion. I don't think I expected to much. PLEASE NOTE: This is NOT a fake post or someone trying to defame your company. I am a real customer with a real issue. I will be happy to post my name & order # (or any other information needed) through a private email.
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