ADT has fraudulently charged my family for monitoring services over the course of almost 3 years despite the fact that our homes telephone was a VOIP service (through VONAGE) and according to ADT's own technicians, our ADT home security system would NOT work with a VOIP phone service, meaning that in case of an emergency, the system would not call the police or other emergency services. Not only did ADT mislead us into paying it hundreds of dollars in monitoring charges, but it provided us false security for almost 3 years. ADT and Ms. Wills have systematically ignored our letters dated July 28, August 15, and February 16. All letters were sent with "return receipt requested" so we have proof that ADT received our letters. ADT Security is quite diligent in its billing practices, but when it comes to admitting its mistake and doing the right thing, ADT Security has no conscience and should be ashamed of itself. I will never again use ADT Security and will instead use similar service from Brinks Security, now called Broadview Security or Honeywell Home Security. I would love to file suit against ADT Security for its fraud, but I know that I am at a disadvantage when it comes to the capacity to spend on legal fees. A mark of a good business, small or a multi-national, is how it treats its customers in adverse situations - ADT Security is one of those companies that has absolutely no regard for its customers and is only after the almighty dollar.
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