I have a Brinks Home Security system contract since 2001. After seven years of service, the alarm system failed. Called customer service for advise, I was told that I have to pay a fee for a Brinks personnel to service the system. This was my first time to request service to check the system.
The alarm system was going off for 8 hours. I did not get a call from the company nor did the company did anything after being notified. I requested discontinue of service because of this, now the company is charging me $ 155 for a supposedly early termination consequence. Brinks does not deserve the $ 155 fee because the company did not meet its contract terms - to provide the alarm service. Eight hours hearing the alarm beeping and over 24 hours without Brinks service personnel fixing the problem is putting my family at risk. Brinks Home Security is giving false reassurance to people when the truth is "there is no monitoring that exist" I was just throwing away my money for the last 7 years...
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