Worst experience I have had with a company in years! Website claims 2.5 hrs and up to 3 days to port number from another carrier. 7 full days later, without any cell service, and Virgin mobile still will only say that it is "pending". Thanks to their crappy service, the number I have had for 15 years is now lost. Hours and hours of frustration for me in trying to make this work out. I managed a real estate company for 20 years, trained the agents, made contacts and even though I am retired I still am in touch with all my past clients and many of the agents who call on me for technical advice and suggestions. You can bet that EVERYONE I speak to in the future will be aware of my experience and the futility of trying to deal with Virgin Mobile and Sprint (I understand that Sprint now has my cell number!?) as well as the frustration of a company that cannot hire competent employees or provide phone service. Isn't this supposed to be a phone company? You would think that someone at Virgin Mobile would know something about turning service on for a customer. Wrong. Very unhappy with my experience. On the plus side at least I know all this before getting stuck in a long term contract.
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