I decided to purchase roller shades for a room in my home. Decided I would make the purchase from "BLINDS TO GO".
It was explained to me that on my bill of $603. I would need to leave a deposit for half the cost... I was then told that I would need to call an installer (the name of an independent installer was given to me by the manager). Once the installer measured my windows for a $40.00 fee I would then need to come back to Blinds TO GO, INC. To pay the rest of my bill. I was also told that the process should take 3-5 to install my shades. The installer came and measured and I paid my bill by credit card.
This transaction started on February 14. I waited one month and phoned the store in Springfield, New Jersey to find out why there was such a long delay, the person I spoke with said she woulc check and get backe to me... I heard from on one. I waited to weeks more and phoned again, this time I was told the store was unable to have my shaded made, because the company did make them anymore, but to make up for the inconvenience I could come in and select and window treatment I would like in the store... I did, and again signed a new credit card receipt...
The next day the manager, Keith Racuber, phoned in a panic to say a mistake had been made and I would have to pay additional
Monies for the new order, or I could get my money back, I opted for the latter since I had purchased window treatments from another place (Home Depot Expo) very nice and I saved over $200.
Today May 8, Iwent to get my money back from keith and was told my installation fee was not his problem.
I explained to him that I had no product from his store and did not understand why I should pay for his mistake... Prior to my phoning the installer the store had over a week to find out if the shades could be made they did not tell me anything for a month and a half... And I might add the same color and design of roller shade is still on the wall of the store as a display item.
I feel as though I did everything correctly and they did everything wrong... I accured interest on my credid card, again for no product, and the attitude of the manager was that of a person unable to say I am sorry for the problems you encountered... I do not intedn to let this go I paid $40.00 to walk into the store, I would rather have gone to dinner. If they continue this pracitce they will be quite rich, just collecting money and never installing anything..
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