I called National Properties in Ventura, California for a listing of properties in my area (Texas). The salesperson I spoke with took my information and then wanted my credit dard number. I was hesitant to give it over the phone, and I told him that if he was dishonest it would not do him any good anyway, as there was no funds in the account (it was due to be closed since I had moved from that state). He said if I cancelled prior to thirty days, I would not be charged the 89.00 fee. However, I was charged immediately, and I was charged a 22.00 fee by the bank for NSF fee. When I called to complain, the saleperson said that when the packet came in, to call in and cancel.
So when the packet came in, I called and the person told me which form to fill out, and I sent it in. A week later I still did not have my money, so I called in. I was told I had to wait six months to get my money (now less shipping and handling) because I filled out the wrong form. I told them I filled out the form I was told to fill out (which was called the cancellation form), and I was told they would send me another form to fill out to get the money sooner.
So now I am waiting on that form in hopes of getting back my money.in all this time I asked each time to speak to a manager or supervisor and was denied each time. Also, I was initially told the service fee was to be 89.00 unless I cancelled. It turned out to be 98.00. I have filed complaints with the BBB, the Federal Trade Commission, and the Texas State Attorney General's Office, all of which have turned out to be useless. I told the salesperson on the phone that I was going to contact the BBB again and he said "Go for it." I am "going for it!"
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