My wife went to American Freight Warehouse to purchase a couch. We had shopped for couches at several stores but due to having a large indoor dog we did not want to invest a fortune in a couch that would probably have to be replaced in a few years. First, the store manager, Paul, described the couch as leather. My wife, being recently educated by our shopping experience told him that she thought it was "bonded leather'. He said yes that is correct, "it is a man made leather that is actually stronger than leather" (he now denies ever saying that).
She picked out the couch she wanted, paid for it and they said it would be delivered later that day. Later that day, we received a call from AFW saying that they could not deliver it the same day. I agreed to come pick it up. We got the couch home and 4 different people including myself tried to get the couch in the house to find out the couch will not fit through a standard 35" door. While trying get it in the house, I bumped it against the door frame (lightly) and the "bonded leather" shredded as if I had drug it on the pavement. We had to put it in the garage for fear of rain.
I called Paul and explained the situation. Paul said he figured we had larger doors and that my wife knew it wouldn't fit through a normal size door. I told Paul that we are not furniture experts, we are consumers and we rely on his furniture expertise. He refused to give a refund for the couch and accepts no responsibility for the situation. Be extremely careful when dealing with this company! The sales people look and act sleezy. I am embarrassed that I didn't see the writing on the wall. Lawsuit to follow.
0 comments