I had two Stihl chainsaws requiring repair. BobCat is a full serfvice Stihl dealer, advertising repair as well as sales of Stihl products. They took both saws and my money. After a period of about three months, multiple trips to and from the dealer, and significant bills, neither saw was repaired. I have subsequently had both saws repaired elsewhere.
The repair guy adjusted the carbeurator on the first saw and gave it back to me as "fixed". It wasn't. When I returned it, he next told me it needed a new carbeurator, but he couldn't find one for my saw. I got one off of ebay and took it to him. He gave me my saw back again as "fixed." It wasn't. I took it to another dealer who fixed it in about five minutes. I have subsequently used that saw for many hours without incident.
I took an identical saw to BobCat that had a broken spring on the starter return. He couldn't find a part for this either, so I found one elsewhere, and took it to him. A month later, when I hadn't heard my saw was repaired, I dropped in to find my saw reassembled, but the rope incompletely returned, indicating he hadn't wound the starter spring tight enough. The repair guy said he hadn't gotten around to fixing it because he "was too busy on his commercial accounts." I took the saw back and fixed it myself.
In all, I paid this place over a hundred bucks to repair these two saws, neither of which were fixed. I called the owner to complain. His response was to put it all back on me by saying he was "sorry I wasn't happy."
I have subsequently found another repair place, where they actually fix my saws for the money they charge. Caveat emptor.
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