I first of all ordered carpet that was 15 ft. Wide because my room is 14 ft. 6 and they sent 12 ft. Wide and said they would not reorder it.
Then when they did the tile they did not finish the door ways to the other rooms tile is uneven and sharp edges.
Grout coming out of tile in many places.
The tile has random shades and they put two of the same shades together and try to tell me this is standard and it is not.
Entry door was not finished, and no grout was put in along woodwork.
No left over tile and now it has been discontinued, and I was suppose to have 2 and 1/2 boxes extra, and do not have any so if I have any damage to a tile I do not have any to replace it.
This company has been in business for over 30 years and I can not beleive this company can stay in business and still be takeing advantage of customers and getting away with it.
The last conversation I had with Karen at Dolphin in Boca she said to us she did not care what we wanted they have gotten all of there money and hung up on us.
Since then I have filed a grevience against them and my credit card it is goinng on 4 months now and the job is still not finished.
This company can not be trusted.including the Sales person at the Oakland Park Store named Arnez. Stubbs.
0 comments