On September 14 I purchased a General Power Products generator model # PPG6000 from Conn's for $699.99. When I tried to use the generator, it leaked both gas and oil, making it unsafe to use. So I returned it to the store.
The store personnel informed me that they could neither replace or refund, they could only repair it. After realizing that they were not going to cooperate with me, I grudgingly left it to be repaired. That was 10 weeks ago.
Since then, I have talked to the store manager and the service manager, both of whom just keep telling me that the other one has to handle it. I have left numerous messages for the district manager, who refuses to return my calls. I have also attempted to contact the main person at the corporate office in Beaumont, but he is never there, and also does not return my calls.
The service department simply lies when I call them. First they told me they didn't have any to work on it. Then they said they had ordered a part for it that had not yet been received. Now, after 10 weeks they claim, there is nothing wrong with it.
This seems a bit strange, since in October, I received a Safety Recall Notice from General Power Products, LLC about damaged fuel cock valves on that model that could lead to injury or property damage. That is exactly where my generator was leaking, from the fuel cock valve, so how could there be nothing wrong with it.
I feel that since this was a brand new generator, which I was unable to use due to a defect, I should be given either a new generator or a refund of my money.
When you are on hold waiting for someone to come to the phone, the recorded message goes on and on about customer satisfaction. Don't beleive it. Customer satisfaction is none existant at Conn's. All they want is your money, and once they get it, they could care less if you're satisfied.
Don't get conned by Conn's!!!
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