My Home Depot experience is similar to the experiences of customers in almost all the Home Depots across the country. I am not alone.
Home Depot hires local contractors who were unsuccessful, for one reason or another, in their own businesses. So what do you expect from them? These people have very little to offer in terms of customer relations skills and simply do not care about helping customers.
I have written a letter to their corporate HQ about this matter, and although they responded to me, the situation at the store remains the same. Problems include: employees walking right past you without asking if you need help, employees keeping their eyes to the floor in fear of making eye contact with you, groups of employees standing around chatting while customers are eagerly seeking help, employees telling you they will be with you in a minute and never returning to help you, items frequently out of stock, discontinued items being displayed as stocked items, and hazardous placement of inventory (my daughter nearly had her eye poked out by some wire that was sticking out), etc.
If you want my suggestion, go to Lowe's. My experience at Lowe's is substantially different. Lowe's has employees who are eager to help, and the shelves are always well stocked and organized. Sure, they might have a problem every once in a while, but they are far superior to Home Depot in making sure that your shopping experience is an excellent one.
Home Depot will not learn until people stop patronizing them. My suggestion is: boycott Home Depot!
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