This company lies to get you signed up about a free $50 home depot card, and when you have an issue you will be put on hold for long periods and sometimes disconnected. For this reason I tried to cancel on oct 2nd 2008 and was assured it would cancel and the monthly auto draft would not take place on oct-17 but did anyway and upon contacting someone on oct-20 they said it was in fact cancelled on oct-2 and the auto draft would be refunded in 2-3 days. Well, never happened and when I called back they said they owe no refund because it was cancelled on oct-20. I have been calling everyday since to get this corrected and have been hung up on, sent to supervisor voice mails and never get a response. I am very frustrated and can't imagine what would have happened if I had a claim. This is the worst customer service I have ever witnessed.
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