On May 10 I ordered Nascar bedding with matching curtains for my son. Totalling $139.97 I received my confirmation email and was pretty proud of the price.
On May 15 I received an email stating it was on "short term backorder status". The same day the money was withdrawn from my checking account as I had used debit credit to purchase. I called the company and questioned them of their practice of withdrawing funds before items were shipped and was assured by un-named person answering the phone that it was a reasonable concern of mine but once the items were received from the manufacturer they would be shipped to me.
On May 27 I received another email stating that order "remains on backorder status." I made several calls to the company and left messages on voicemail requesting to be contacted regarding my purchase and never received one phone call in return.
On June 23 I sent another email complaining that no one would respoind to voicemails and received an email apologizing for the delayed shipment of my merchandise and that it was scheduled to ship the week of July 7.
On June 25 I sent a reply email stating that if items were in their possession and due to ship I would keep the order but if they were not in their possession from manufacturer I wanted a refund. Same day I was sent an email telling me that I was not unreasonable in my accusation that they were attempting to rip me off.
On July 9 I sent an email asking if items were received and ready to ship, no response.
On July 11 I sent another email asking if items were ready to ship... You geussed right! No response.
July 15 sent another email with no response. During all this time, numerous voice mails were left requesting someone from the company call me back and never heard from them.
On July 19 I reported them to the Cleveland BBB and sent an email to company notifying them that I had reported them and requested a total refund. While on the Cleveland BBB site I did a search for decorateyourbed.com sister site of Home Accents and More and they were already on there for previous claims of bad business practices.
On July 23 I took a chance of calling the company and truly did not expect a live person to answer the phone but a woman named "Jane" answered and I told her that I wanted a refund and she told me that "last week we sent you an email telling you your items were here and ready to be shipped". No such email was EVER received and it was a blatant lie. I told her it was too late and I wanted a refund. She said she would turn in a refund request for my money. She sent me an email apologizing for their "bad communication" and to expect a check in the next 7 business days.
On July 24 a refund check came in the mail and it was dated July 21 (I'm pretty sure me telling them I reported them to the BBB on the 19th prompted them cutting that check).
July 25. Today I took the check to the bank because I wanted them to call Ohio bank to verify funds before depositing, turns out check was financially secure but the owners of the company set the account up to require 2 signatures on checks. (Mine only had one signature). So my bank worked with their bank and after a couple of hours my bank called and said it was a go.
Over 2 months of work for bedding I never got!
To Cleveland's BBB defense I never really gave them a chance to adequately follow through with a claim but I did learn to check out a company on the BBB in the state they practice in before making a purchase over the internet.
The site looked so legitimate and I don't think they set out to fraud, just really bad communication and no follow through.
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