DO NOT DO BUSINESS WITH VAL COLLECTIONS
I ordered my dress on January 15 for my wedding on August 24 and got an estimated ship date of June 8. I emailed them on June 8 asking about when I should expect the dress and I received a response on June 12. Here is the response Since the estimated ship dates are set when the order first comes in 20 weeks prior they are about 80% accurate. It is not unlikely for a gown to be a week or two past the due date. We are contacting the supplier to find out exactly when we should be expecting your specific gown. My best guess is that we should have your gown with in a week. We will of course email you with more details once we have further information. Thank you for your understanding and patience. I hope I've answered your question (s). Please email again if there is anything else I can do for you.
I didn't hear from them after this, so I sent an email on June 21 asking if they heard from the supplier about when to expect my dress. I got no response to this email. So, I emailed them again on June 29, July 2, July 4, July 5, and July 7. During this time I also left 4 voice mail messages. I did not receive a phone call or email (I even checked my spam everyday just in case).
I finally got an automated email on July 8 saying that the item has been MARKED for shipping (not actually shipped) and that I will received a separate email with a tracking number once the dress actually ships. On the website it says, Shipping is done one to two times per week. You should receive emails with tracking numbers a few days after your order has been marked from shipping. If you do not receive one, please email me and I will look it up for you.
I emailed them on July 10 asking when my dress will be shipped, got no response and emailed them again on July 14 asking why the dress hasn't been shipped yet. I paid $52.20 for express shipping, but obviously that was a huge waste of money because they don't care about actually sending the package in a timely manner, or for that matter, doing anything in a timely manner.
This caused me such immense anxiety. I was constantly checking my email, first thing in the morning and last thing at night. There were even some nights that I barely got any sleep cause I was awake worrying about not getting my dress and it was too late to order another one.
I then got a response (wow) on July 15 at 9 am PDT saying that my dress has been shipped and that they forgot to mark it as shipped. She also said that she would update it right now. She never updated it and I never received a tracking number. I had emailed her immediately after she said my dress was shipped asking for a tracking number. I emailed her again on July 16 and July 18 asking for a tracking number because I still hadn't received the dress. I paid for USPS express shipping, so if she shipped it on July 15, I should have received it on July 16. I was pretty freaked out that I wouldn't get my dress and I couldn't handle the stress anymore.
Since I needed my dress by August 1 for alterations, I decided that I wanted my sanity back so I asked Val for a refund because it was evident that she hadn't sent my dress and I bought another dress on July 20. I finally received the dress from Val on July 22. So I have two dresses and I paid for two dresses and Val is still not responding to emails. I filed a claim with the BBB and paypal. The really strange thing is that Val Collections is listed as being a business out of CA, but the dress was shipped from OH and the only Valerie Cabell lives in Toledo, OH there is something fishy about this.
To recap, Val collections is not worth doing business with, you may get your dress. Eventually. I had an estimated ship date of June 8 and didn't get my dress until July 22. Val will not respond to most of your emails and if you do get a response, it will probably be 4 days later.
I do not want anyone else to have to go through what I did. So please, please avoid val collections at all costs.
A
Wynnewood, Pennsylvania
U.S.A.
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