We've ordered wallpaper from USA Wallpaper (two separate orders) in October and there was an extra roll in each order that we didn't use. So, we called, got RMA numbers and shipped back.
We were told that it'll take the company 2 billing cycles to refund the money, which was strange, but Ok.
Called after 2 months... Were told to wait another month — which repeated each month.
Today is June 12th — and when I call them again (talked to rep Amy and then supervisor Debbie), they said I should expect refund by first week of July. How nice! I ask what happens if I don't get refund (which happened previous months) — they tell me to give them a call back!
It's $19.80 $19.80 we're talking about, I don't ask them to refund thousands of dollars!
I ask them to send a check today... But they can't do that (has to be refunded to credit card) — I tell Debbie, why can't this be done today — but billing/accounting does it once a month!
Yes, this is another incredible thing about this company — noone knows what happens in billing/accounting department — as if they live in the closed room. Reps don't have any idea about refunds.
So, even if I get a refund from them (which I figure out I won't) — I will never buy anything from them, and make sure I post as many complaints in the reviews sites and report to BBB to make sure this company will go bankrupt.
Horrible!!
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