On July 6, I placed an order online with Decorate With Style-USA Wallpaper. Payment of $34.17 was taken immediately from my PayPal account.
I received an e-mail July 10 confirming my order, but without any information on when I would receive the item. I called and was told the item was back-ordered (not stated on the Web site) and might not be shipped for months. This was unacceptable.
I canceled the order immediately, and have been waiting for a refund since, despite several requests to customer service and accounting.
I ordered from this company because it was a Yahoo Merchant. Now it appears it is not anymore. I researched the company further, and found out this is its standard practice - refusing to issue credits or refunds for months and sometimes never.
A reputable company only charges a customer's account when the item is shipped, not before. What this company has done to me and others is a ripoff.
To date, nearly two months later, the actions I have taken include a dispute pending through my bank, and complaints filed with the Federal Trade Commission, the Toledo Better Business Bureau, and PayPal.
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