I have never in my experience ever dealt with a company as unethical and desperate as Kayak East Coast, Inc. I should have known when I could not come to their office to sit down and go over the pool. However, I liked the pool so I kept the faith. Thereafter, they allowed three days to cancel a contract but when you attempt to call them on the phone or get information during that three days, they never call you back. One week after I entered my contract, Kayak mailed me the information I needed in order to apply for my permits which I received 10 days later, that's when I found out that my pool was going to cost me an additional $3,000.00 to be installed. Further, when I stated that in the State of New Jersey final payment of $17k doesn't have to be paid by law until all inspections are complete, I was told that my original contract was amended and final payment was $250.00, conveniently an amendment mailed to me that morning. I have no problem paying the additional costs if I was told about the costs from the outset. However, Kayak deliberately withheld the costs and then refused to cancel my contract and amended the contract without my consent (which is unlawful). Further, Kayak was not confident enough in its installation and product to wait for final payment after all inspections were complete.in all my experience in the legal field, I have never run into a company that is so desperate for business that it would rather incur $20,000 in legal costs then simply cancel a $17,000 contract. Res Ipsa Loquitor... Let the buyer beware... I personally will not deal with this company again.
For any person whom is no knowledge of the law. Do not let this company bully you into not holding up their end of their contract simply over one or two disputes in the purchase order. This is how they show lack of compliance on your end to a judge in case of a lawsuit. Always carry out your end of the contract. Obtain financing, agree to pay, get permits, buy your sand, etc. Do everything needed to get your pool delivered and installed. Let the company fail to uphold their end of the contract. They will inevitably shoot themselves in the foot. Also, if you wait to close on a home equity loan until the day after installation, you will simply be charged $500.00 by Kayak. I'd rather pay $500.00 then pay $17k for a pool that never gets delivered or installed. Do not let this company bully you by saying they will get their attorneys. Again any company desperate enough to pay attorneys $20K to enforce a $17K contract is just that... Desperate and not reputable.
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