We contract with Blue Crest to come and build us a pool. He took 4 months when he told us it would take him 2 months to build. He would ask for payment up front and it would take him weeks to finish one phrase of the pool. They killed tons of our shurbs. The rock work is breaking, their are cracks in the mortor, the hottub took 3 months to replace, the hottub has cracking on fiberglass, the gunite by our steps has a 2 foot crack which they stalled for a year then told use we were out of warranty. We purchased solar heaters which he told us he would install and never did.
We he finished the pool Roy Heartfield has his employees harrash us about final payment even though we told him we were not satisfied and stilled them to come fixed cracks, brokes steps and I have a 8 plus page detailed report of everything that happened during process. Other pool companies will not come out to fix his damages because they do not want to be liable for his messy work.
We never got instruction on how to care for the pool so it's trail and error on the pool care. We never talked to Roy when we tried to get repairs done because he was "always sick, in surgery, out of town, death in family, or on jobsite" which we the excuse everytime we called for a repair. I want to get the word out to people in my area because I do not want other people to get ripped off like we were because $40,000 is alot of money for a pool that cosmetically defective.
Jag1066
Harker Heights, Texas
U.S.A.
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