Three months after my Blue Haven Pool was completed small cracks started to appear. I contacted Blue Haven imeadiaely after noticing the cracks. They're response was "That is normal, if it doesn't leak don't worry about." I did not know much about pools so I took their word for it.
Three months after noticing the first cracks a much larger crack appeared. This concerned me because this one caused the pool to leak one inch in just one day. I contacted Blue Haven again. This time they told me to perform what they called a "bucket test" The test showed that it was leaking 1 in. A day.
I reported this to Blue Haven and they sent out a woman from a local pool repair company.
She said that she thought that the pool was leaking from the light and that her company would not be able to fix the pool.
I contacted Blue Haven again telling them what the repair place said and they said that they would fix the problem and they would contact us when they were available to do the work. Well winter came and went with no work done because they said they had to wait for the weather to be warmer.in July another larger crack appeared. So now I had two large cracks and still no one had come out from the Blue Haven office to even look at the cracks. I contacted them again about the second test. They had me do the bucket test again. This test showed that the pool was still leaking. I told Blue Haven that it was in fact leaking and their response Do not add any more water to the pool. Let it drain so we can see where it is leaking from. I told them that it was probably the two giant cracks in it. (aug. 9 2001)
October 17. Some one from blue have finally came out to fix the cracks. They used what appeared to be caulking. Although the pool does not seem to be leaking anymore it looks hideous. Imagine your two year old with a caulking gun in the bathroom.
Jan
Guthrie, Oklahoma
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