In May of we contacted Graham Aluminum to increase the size of our Screened in Room. Our existing room was 20x10 and we had them increase the size to 20x20. Since they have done the work we continue to have problems with leaks in our roof. We have had them out on 9 occassions and we just discovered that once again we have a leak in the roof therefore they will have to come out again to address the issue. While they do come out anyone reading this can appreciate the continued frustration my wife and I have with this situation.
We have asked to speak to the owner of Graham Aluminum regarding this and he continues to ignore our request. The individual responsible for coming out and performing the repairs has stated on more then one occassion that the problems we are experiencing are because of the approach that was taken in putting the roof on the screened in room. Rather then making it long panels Graham Aluminum chose to connect the new roof panels to the existing roof panels.
I have requested that they completely replace the roof but they continue to attempt to patch the roof and to date we continue to experience leaks.
I have also opened up a case with the Bettter Business Bureau on this.
I would warn anyone that they should ask for references before they ever hire Graham Aluminum to do any of their Home Improvement work.
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