I ordered a matress cover for my flotation waterbed from this company. It was advertised at $149.95 with extra coils for comfort and a green vinyl cover. Sounds like an actual matress doesn't it? You can imagine my surprise when I received this piece of crap green plastic waterbed matress. I called the company immediately, only to be told by their voice mail system that the customer service mailbox was "too full" for me to even leave a message. I called no less than 50 times. I tried e-mailing several times and was never responded to.
Finally, I had my credit card company reverse the charge and sent the item back, which incidentally came with no order number or packing slip of any kind. This was in July. Now, 2 months later, some idiot from myrest calls me and accuses me of being a theif and stealing their precious crappy merchandise. I am in shock! I thought they were calling to apologize for treating me so shabbily!!! Is there possibly a bigger slap in the face? Now, after all this time, they WANT to talk to me and claim that they never received the item back.
Do yourself a favor - DO NOT DO BUSINESS WITH MYREST.com!!! I have never come across a company with such poor customer service, not to mention false advertising.
Jennifer
Santa Cruz, California
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