EMPIRE TODAY LLC showed us one carpet grade at sales and negotitation time, then delivered another grade of materials at install. They repeatedly missed their promised install dates and times, damaged our home during the installation, delivered sub-standard and manuf defective carpeting, sent non-english speaking crews who could not communicate with us, seeded our driveway with hazardous materials, then tried to charge us more money to get what was promised us initially.
We have tried to work with Empire to resolve the problem over the last 45 days, and they have had an independant state certified inspector verify the installation errors and defective carpeting, but Empire will only agree to install the same sub-grade materials to replace it unless we pay them more money.
Our promised "Next Day Installation" in now in month two and we still have incorrectly installed and defective carpeting, We have spent dozens of hours on the phone trying to get Empire to fix this to our satisfaction, but Empire refuses to replace our installation with the correct materials and says they cant do anything else for us unless we pay them more money to upgrade the materials.
Looks like we will have to sue to get Justice from this company. DONT BE FOOLED BY GLITZY JINGLES OR PROMISES OF NEXT DAY INSTALLATION AND QUALITY PRODUCTS Empire has failed to provide either for us and we are now stuck with cheap, poorly installed carpet for thousands of dollars, sold as High Quality carpet and pad.
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