Right before Christmas I went to Aaron's and rented a sectional sofa. It was a new one, but after we received it we discovered it had a rip on the arm. I told them about it each time I went up to make my payment on it, and I would ask when my sofa was getting fixed. Mark, the manager, would tell me, "We're working on it." By the middle of May I got disgusted and told them I wanted a different sofa since they had not fixed the one I had. After speaking with the area manager about the situation, I went to the store to pick out another set, since he agreed to put all the money I put into the sectional toward another set.
But when I got the other one home, it was too big for my living room, and I also determined that it was not a new one (it had one rip underneath and was dirty). I told Mark about this, and he said he would take care of me, so I trusted that he would put the money I had already spent toward another new sofa, the way Curt did.
Instead, he just wrote out a new agreement, so the $600.00 that I spent on the sectional I just lost through no fault of mine. The worst thing about this is that I have been a customer of Aaron's for a long time. It seems to me they would want to take care of their customers. Word of mouth can cause a lot of damage to a business. So now I still need a sofa and am out $600.00.
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