My husband and I bought our sofa sectional from Jennifer convertibles on April 7th of 2007 it was delivered to use on May 28th of 2007 four months after that we noticed some problems in the sofa so we tried to contact Jennifer convertibles witch is impossible because all their phone lines are busy or no longer in service. It took a month to get a repair tech to come out and look over our sofa come to find out the repair tech Derek Rodgers lied in his report about our sofa. They said it would take 7-10 business day for someone to contact us regarding our sofa. We waited a month to try back then we where told that there was nothing wrong with our sofa and no further action was going to be taken.
That's when I decide to send them pictures of my sofa. After they received the pictures they sent out another repair tech witch happened to be the same tech that came out the time before Derek Rodgers.
He couldn't really do anything to our sofa, but look it over again because the damage was the cushion. He did however remove his pair of sunglasses out from the under part of our sofa form the last visit he left them behind. He said that it would take 7-10 business days from that second visit to have someone contact us. After the 10 business days with out any word from them I decide to call in I spoke to Julio Torez he was very helpful, but what he told me was different form what Mairl Gair told me she said that before I could get the sofa replaced I would have to get it fixed first so she sent out a different repair tech his name was Clark Mathews wasn't very helpful though he look over the sofa then left. So that's the third time I had a repair tech come in to my home, but wait I'm not done, I get a call saying that another repair man is coming out to blind stitch my sofa cushion. Its has been a total of five months of back and forth with this company and I'm tired of it. We still have to wait for the cushion to come in and then we have to call the repair tech to come out and put it on that's to long for me and my family to have to wait We didn't even get to enjoy our sofa for that long and in our eyes its not new anymore.
All I can tell you is fight for what you want and don’t give up. My Family and I live in AZ and we finally got our money back for our sofa sectional it took a year with this company, but it can be done go to the Better Business Bureau, Take pictures, take down names dates, but don’t let them tell you they cant do something for you my husband and I received so many letters stating that its our fault and they wouldn’t do anything for us, but I keep fighting and I won. If you do get a replacement make sure you inspect it before you sign off on it and if there is anything wrong with it you can turn it down.
Good Luck
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