Couple of weeks ago while I was driving I saw a sale
sign saying up to 70% off displayed in G-4357 Miller
rd, store. I stopped by and inquired about the sale.
The sales person was very nice and said he is going to
give me the best price and all sort of things. I was
not very satisfied and told him I will be back and
left.
Few days later I thought I should give it a try and
see what he is going to offer. When I discussed with
him, he told me he don't have anything which is 70%
off in the store, but he has it in the catalogue and
which he is willing to give me for a very good price.
I expressed my concern about the catalogue purchase
and told him I don't trust it. He convinced me that
they are very good quality and give me a very good
price and told me the particular furnitur which I
asked him was originally cost about $3700, which he is
willing to give me for $1000. He also told me he is
going to deliver it for free.
For my dismay when I got the delivary, the furniture
was nothing like I expected. It looked so cheap and
very smaller than it looked in the picture. So I went
to the store as soon as the delivery people left and
told the sales person what had happened, and I was
very disappointed and I want the furniture to be
exchanged. He pretended he was surprised and he told
me he has no problem and he will exchange, but I have
to talk to the manager once.
I spoke to the manager and he told me he will tell the sales person and I can talk to him. When I talk to the sales person, his tone has totally changed he started very defensive and started avoiding me and told me that I can pick any furniture I like and I have to pay the difference and he mentioned that I can look into the catalog once again. I told him I don't trust things I don't see.
So I picked couple of furniture in the store and told
me this is not what I like, but I will get it because
my money is stuck with him. He told me I have to come
back after a week, he has to talk to the manager who
is out of town and he will be back on 29th of May. He
will talk to the manager and call me as soon as he
come back and he will settle the matter.
I waited until June 3rd, he never called me. So I
went to the store and try to talk to him, he was very
indifferent, I asked him why he did not call me. He
told me that his manager came and went out of town
again. He tried to ask me the same question which
furniture I want to exchange for. I showed him. He
quoted me more than the sale price on the furniture. I
told him it is not worth it. I can get better
furniture (I gave him few ex of few stores where I can
get a lot better furniture) I am not willing to pay
that much for this which does not even as good as
those. I will rather buy it the furniture which I
like better.
So I picked another he started very defensive and
quoted $750 more than the sale of the furniture and
told me he cannot do anything about it. If I have to
get the exchange that is what I have to pay for the
furnuture. I told him I want to talk to the manager.
He said there is no manager, I have to deal with him.
He cannot do anything about it. Only way I can get
the exchange is by paying the difference.
I want you to help me deal with this matter. He
mislead me and lied to me from the beginning.
I am very disappointed.
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