Recently I had a salesperson from this company come to the house and demonstrate their product, it worked well and I thought of many uses I could find for it. I agreed to buy a large container of it for use. What I got for $38.00 was a small quart sized bottle (from concentrate it said). The salesperson dropped it off when I wasn't home so I couldn't refuse the product.
I called the next morning after purchase to their office and was told that even though their written policy on the back of the sales receipt stated that refunds would be given in full if not satisfied within 10 business days I was told that I could sumbit my request, then I would receive a letter with questions from the company, then if they determined based on my answers that I was entitled to a refund I would get one sometime after that.
Not within the 10 days it stated on the receipt. I asked why and was told this is how the owner does it. I repeated the written policy and was again told, there was nothing she could do about it I would have to write my letter and send it in first. I said that they had not cashed the check and it wasn't even 24 hours post sale (I have 3 businesss days according to their written policy to return the item and get a full refund), and could they simply stop by or give me the number of the local distributor and we could swap check for product. The girl said no.
So I decided that instead of dealing with them I would simply place a stop payment on the check, which is what I did. If they had said yes, you will receive a refund within x number of days or yes, that is our policy we will honor it, no problem, but to say, yes, even though YOU followed the policy, we're not going to puts a sour taste in my mouth so either way, now they aren't getting any money out of me! Not to mention the fact that what they are selling to you is not the products you receive!
This company is a total ripoff and I fully intend to not only post on this site but to let my local paper know and the local consumer groups.
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